The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. FASFONE SDN BHD will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 working days after the confirmation. Please return your purchase to the following address: FASFONE SDN BHD 64A, JALAN BRP 1/2, BUKIT RAHMAN PUTRA 47000 SUNGAI BULOH Please contact us at 60108985083 if you have any questions or doubts.